Refund policy

DAYSILUXE COSMETICS - RETURN & REFUND POLICY

At Daysiluxe Cosmetics, we want you to love your purchase. Due to the nature of cosmetic and beauty products, and for health and hygiene reasons, we maintain a strict return policy to ensure the safety of all our customers.

1. Returns on Unopened Products

We accept returns on items within 14 days of delivery. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, with all original seals and packaging intact.

2. Non-Returnable Items

• Any product that has been opened, unsealed, tested, or used.

• Sale items or gift cards.

3. Damaged, Defective, or Wrong Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at daysiluxecosmetics25@gmail.com with your order number and a photo of the product. We will evaluate the issue and send a replacement or issue a full refund right away at no cost to you.

4. Return Process

To start a return for an unopened product, please email us at daysiluxecosmetics25@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package. Customers are responsible for paying their own return shipping costs.

5. Refunds

Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days.